Assertive people are confident about their value as human beings and their right to express themselves as individuals.
Being assertive means being able to express your opinions, feelings and rights in a way that is calm, confident and positive.
The key to understanding shirker behaviour is to understand the underlying cause.
Shirkers are the people who will always try to get out of doing something.
Steamrollers resort to an aggressive and confrontational approach to get what they want.
Snipers like to work behind the scenes to sabotage and undermine people.
Control freaks need to be in the driving seat at all times and want to be in control of people and situations.
Pleasers can be a source of frustration in an organisation because they over-commit and then fail to deliver what they’ve promised....
Downers’ pessimism and negativity is contagious and if unchecked, they can have an extremely detrimental influence on morale and tea...
The following scenario depicts various 'difficult' people in action.
Adopting a simple 4-step approach can help keep you focussed on addressing the specific behaviour that’s causing the problem and on...
Just as problem behaviour exerts a strong influence on those around us, so too does positive behaviour.