This course looks at common types of bribery and shows how to comply with the Bribery Act 2010.
This course provides a guide to engaging with your customers and shows how to provide excellent customer service.
Combining powerful drama with analysis, this course looks at the impact of problem behaviour and how to tackle it.
The stress and conflict caused by negative or obstructive behaviour is one of the major factors in poor performance.
This training removes the fear factor from difficult conversations and provides advice on the right approach.
This course demonstrates how to conduct effective staff performance appraisals that get the best from your people.
This course looks at why conflict develops in the workplace and what we can do to address and resolve it effectively.
This training sets out six key steps for making your meetings a success.
This training provides best practice guidance for informal conversations, formal meetings and conducting investigations.
This course looks at how to maximise the potential of your staff by taking a strengths-based approach to development.
This training looks at the nature of gender bias and what we can do to reduce its impact.
This training takes a humorous look at how to provide an inclusive service for people with disabilities.