Being able to assert yourself and communicate effectively is key to building good working relationships. This course takes an engaging look at how to develop confidence and communication skills to ensure positive outcomes from your interactions with others.
Preview these course lessons embedded in our downloadable LMS-ready course with transcripts, text and learner notes.
OR stream/download these course lessons separately for use in your classroom training.
Being assertive means being able to express your opinions, feelings and rights in a way that is calm, confident and positive.
Assertive people are confident about their value as human beings and their right to express themselves as individuals.
Communication is made up of our body language, our words and the way we speak.
Being assertive rather than passive or aggressive can help us deal with difficult situations and behaviours in a positive and constr...
In order to become assertive, we first need to understand and address any anxieties we may have about changing our behaviour.
It is important to be decisive and state your mind when taking an assertive approach.
Being assertive is all about keeping other people's needs in mind as well as our own.
Being assertive means taking a positive and constructive approach to approaching issues and problems.
Being assertive can help you to say 'no' effectively and disagree without conflict.
Being assertive can help us reduce the likelihood of angry exchanges.
Being assertive can bring a wide range of benefits both for ourselves and for those around us.