The stress and conflict caused by difficult behaviour is one of the major factors in poor performance – not just for individuals, but for organisations as well. We can be affected by problem behaviour from a variety of sources – from our colleagues or customers, or even our family and friends.
Preview these course lessons embedded in our downloadable LMS-ready course with transcripts, text and learner notes.
OR stream/download these course lessons separately for use in your classroom training.
We can be affected by problem behaviour from a variety of sources.
Problematic behaviour in the workplace is costly and time-consuming to deal with and has a highly damaging impact on morale and moti...
We may be reluctant to tackle problem behaviour for many different reasons - but avoidance is never the answer.
All of us can be ‘difficult people’ in certain situations.
The key to addressing problem behaviour is to focus less on why the person is behaving that way and more on the outcome that you wan...
Just as problem behaviour exerts a strong influence on those around us, so too does positive behaviour.
Adopting a simple 4-step approach can help keep you focussed on addressing the specific behaviour that’s causing the problem and on...
The following scenario depicts various 'difficult' people in action.
Downers’ pessimism and negativity is contagious and if unchecked, they can have an extremely detrimental influence on morale and tea...
Pleasers can be a source of frustration in an organisation because they over-commit and then fail to deliver what they’ve promised....
Control freaks need to be in the driving seat at all times and want to be in control of people and situations.
Snipers like to work behind the scenes to sabotage and undermine people.
Steamrollers resort to an aggressive and confrontational approach to get what they want.
Shirkers are the people who will always try to get out of doing something.
The key to understanding shirker behaviour is to understand the underlying cause.