In this course, we take a wry look at customer service from the perspective of disabled customers and service users through the experiences of a group of disabled professional comedians from the comedy collective Abnormally Funny People. Guided by founder member and leading disability trainer Simon Minty, the course provides personal insight and guidance on welcoming disabled customers and demonstrates how a combination of confidence, common sense and communication skills is the key to providing an appropriate and inclusive service for your disabled clientele.
Disabled customers and service users are still on the receiving end of some pretty silly behaviour.
Ill-informed assumptions and judgements about what disabled people can and can't do can be immensely frustrating.
We're the experts on our disability, so if you're not sure how best to help us - or whether in fact we need any help - then just ask...
Some disabilities - like visual impairment, mental ill-health, dementia or dyspraxia - might not be immediately apparent.
Dealing with disabled customers and service users is first and foremost about using our common sense.