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Impact of micro-behaviours (Course)

Impact of micro-behaviours (Course)

It might just be that quick glance at your watch, failing to acknowledge a colleague’s suggestion, checking your texts in a meeting or forgetting a name. But the little things we do say a lot about what we’re really thinking – and send powerful messages to those around us.


Course description

Micro-behaviours are the tiny, often unconscious things that we say and do, making those around us feel included, valued and motivated – or excluded, unappreciated and disrespected. Long overlooked in the workplace, micro-behaviours are increasingly being seen as a crucial part of building employee engagement, improving performance, boosting motivation and unlocking creativity. Combining original drama with expert insight and analysis from leading business psychology consultancy Pearn Kandola LLP, this course shows how micro-behaviours could be holding back your organisation and how getting the little things right can make the big things work.

Developed in partnership with leading business psychology consultancy Pearn Kandola LLP, this training solution examines the impact of micro-behaviours in the workplace and looks at the crucial role they can play in building positive working relationships.

Learning outcomes

This course will give a better understanding of:

  • what micro-messages are, how and why we send them and their impact in the workplace
  • the damage caused by the negative micro-messages that we send (‘micro-inequities’) and the business case for tackling them
  • how our behaviour can reflect our unconscious bias and how recognising and actively challenging this bias can deliver huge benefits
  • how using positive micro-messages (‘micro-affirmations’) can improve employee engagement, enhance performance, unlock creativity and help build collaborative, cohesive teams.

Course experts

  • Professor Binna Kandola OBE – Senior Partner, Pearn Kandola
  • Dr Nic Hammarling – Head of Diversity, Pearn Kandola

Course Curriculum

Micro-behaviours 00:25:00

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  • £14.95 (per learner)
  • 1 Units
  • 25 minutes

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